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Information Technology

Artificial Intelligence Is Making Automated Testing Faster and Better than Ever

In case you haven’t noticed, we’re in the midst of an artificial intelligence (AI) revolution — but not the scary Hollywood-movie kind, of course. Rather, AI is emerging with disruptive technologies like self-driving cars and mobile assistants, quickly leaving the realm of science fiction and entering into our everyday lives. Such disruptions already extend to the software development sphere and, as developers continue implementing and innovating with AI and lightning-fast software, the time will surely come for testers and developers alike to adapt.

When we think of software testing, we tend to picture a rigorous and often mind-numbing process hard on quality assurance (QA) professionals’ fingertips — and even harder on developers’ wallets. According to a report, researchers estimate developers still perform 90% of testing manually at a price tag of $70 billion, requiring two billion human-hours. And many test automation tools implemented throughout the last decade rely on virtually the same outdated workflows as manual testing without any substantial gains.

Software testing is known to take up significant time and resources. And successful advances with AI and machine learning in other industries make automation and utilization in the testing domain a no-brainer.

Automating software testing with AI

Software testing

AI-driven testing (AIDT) development and implementation allows users to leverage machine learning and smart algorithms to rapidly generate and run thousands of test scripts to report functional, performance, and security-related results. Since early 2017, leaders of several large companies have incorporated AIDT into their testing workflows. They’ve made vast improvements compared to the work traditional QA engineers produce.

Some notable strides include the following:

  • Test coverage has grown from about 50% to over 90%.
  • Scripting speeds have increased as “AI can generate 1000 scripts in a few seconds versus 3.6 million seconds for humans.”
  • Real-user representations are much more attainable.
  • False positives are “almost nonexistent.”

The goal for those developing — and using — AIDT is to reduce false-positive rates, improve efficiency, lower costs, and increase productivity. By outsourcing testing efforts to AI software, QA professionals and developers alike have more time to focus on analyzing and improving product quality. The financial savings are equally far-reaching. According to the eBook, IBM report researchers estimated bugs QA professionals discover can cost $1,500, which can rise to over $10,000 or more plus damage to company reputations if end-users discover them, compared to only $100 for bugs found early in development. AIDT productivity gains could result in millions or even billions in savings, depending on company size.

The future looks bright — and far more efficient

Software testingPrevious automated testing generations laid the groundwork for today’s AIDT systems; however, their script-by-script workflows have gone mostly unchanged over decades. This means QA engineers still create and debug scripts at slow rates relative to applications’ increasing complexities.

Combine that with human error and you have workflows that simply cannot compete with AIDT in terms of accuracy and speed. Those who continue to incorporate AI into their products, services, and systems will need to change their operations to match.

Consider the current user analytics approach. QA testers traditionally mimic user behavior based more on business analysts’ assumptions than on real user data. A thorough user behavior analysis would require immense humanpower and countless permutations — making AIDT even more attractive. AI-driven software utilizes different metrics than traditional software QA engineers might use. Deep neural networks in many systems allow software to assess vast quantities of real user data and identify potential errors based on the low-level features their algorithms detect. In other words, when it comes to representing real users, AIDT software can better predict as well as outwit and outperform existing systems with impressive accuracy by using self-learning algorithms.

AI-driven software testing may be new to many, but its benefits are already noteworthy. It’s proven to attain high test coverage with ease while simultaneously driving agile development operations. Its efficiency and accuracy — thanks in large part to its machine learning implementation — make it a cost- and time-saving measure that disrupts dated operations.

Interested in learning how automated testing can improve your business? Contact us today!
Information Technology, Uncategorized

Brick-and-Mortar Retailers Are Leveraging eCommerce to Their Advantage

In the not-so-distant past many believed brick-and-mortar stores were on their way out and the rise of eCommerce would enable online-only stores to dominate the retail industry. There is no denying the explosive growth, popularity, or benefits of online shopping: Consumers can shop from nearly anywhere, quickly search for products while comparing prices and reviews, and use simple, secure checkout features. With countless options and information online, it was looking as though brick-and-mortar stores couldn’t compete. However, savvy retailers are finding ways to level the playing field against their cyber competition. And one strategy that offers leverage by using a multichannel user experience is omnichannel retailing.

The omnichannel approach

Omnichannel retailing uses both brick-and-mortar stores and online tools to sell products. This approach combines all available retail channel assets and capabilities into a contiguous customer experience. It allows consumers to choose which channels they prefer, whether it’s shopping online, in stores, or a hybrid of both. And to not only stay afloat but also remain competitive, retailers “need to fully embrace a one brand, many channels strategy.” This has the added benefit of providing different points at which retailers can interact, offer incentives, improve user experiences, and customize tools according to ever-changing needs.

The key is to employ a data-driven strategy. Many customers do not shop through a single medium, and omnichannel retailing gives traditional retailers an edge that most online-only stores lack or cannot compete with — a personalized in-store shopping experience for every shopper. Through tactfully collecting and analyzing data, omnichannel retailers can employ highly strategic retailing efforts. Which types of products do customers tend to browse online but buy in stores? Which offers result in the highest conversion rates and through which medium? Those who are 10 steps ahead know what their customers want to buy and where. They understand consumer behaviors and spending patterns. And most importantly, they act on this knowledge.

As growth in online-only sales begins to taper off, brick-and-mortar business owners also have opportunities to capitalize through mobile influencers on social media platforms. Consumers help drive others’ decisions through building brand awareness, offering peer recommendations and reviews, sharing pictures or additional information, among other factors. Through strategic data tracking, retailers can also stay up to date on trends which, in turn, can allow companies to better anticipate and plan for sales efforts in the future. Strategic tactics, though, require constant attention.

Implementation and support

So how can retailers implement this strategy? The key is putting unified systems in place that share the same data while also providing unified customer experiences across all channels. This requires having the right tools and technology in place. Which platforms should they use? What applications support cloud-based point-of-sale systems, manage inventory, track customer preferences, and deliver company messages and offerings? By finding and utilizing the right services provider, retailers can have a better understanding of which platforms to use and what types of support they can — and should — expect.

When partnered with an experienced service provider, company leaders have access to analysts who can help you architect and implement a data-driven omnichannel strategy, ongoing maintenance, and management support. With the right provider, brick-and-mortar retailers can not only be sure they have the right tools in place but can also be assured they are functioning optimally and being properly managed. Brick-and-mortar retail isn’t dead — it’s being disrupted, and those who incorporate a multichannel user experience with a data-driven customized experience for their customers will likely gain an edge.

Value Global offers services for application design, implementation, and data analytics, with channel marketing support to help put you on the fast-track towards improved customer engagement and revenue realization. To learn more about omnichannel support and other services to support your business needs, contact a Value Global expert or visit us online.

Information Technology

BoxBridge: Bridge the Gap Between Your Current Systems and the Cloud

The transformation into a hybrid enterprise is imperative for business leaders across industries today. Those within oil and gas companies in particular are embracing the ability to leverage cloud platforms — such as Box — for security, flexibility, and scalability without sacrificing their legacy applications like Oracle E-Business Suite (EBS) and P2 Enterprise Upstream. Unfortunately, these disparate systems often do not work well together in their out-of-the-box states, and the lack of collaboration between systems forces users into more workarounds as well as complicated document archival and retrieval processes.

Take, for example, the EBS Attachment Oracle clients use. Their EBS applications provide management solutions for customer relations, services, finance, and projects as well as human resources. Users can already use many of these resource management modules with ease, but it often requires extra steps to integrate information with other tools.  Many users find the existing EBS Attachment limited in functionality, restricted in data size and security, and difficult to integrate with the cloud. These gaps in functionality extend to data organization: When stored together, data is accessible only as a “blob” instead of individually, meaning users cannot pick and choose which files are stored together. This creates a complicated and often confusing system for users to navigate.

Bridging the gap

What is the solution? The experts at Value Global developed BoxBridge, a product designed to alleviate issues related to limited functionality to make implementation intuitive and secure — effectively creating one IT department. True to its name, BoxBridge bridges the gaps between enterprise systems and the cloud, providing seamless, bi-directional communication between both programs while remaining flexible and secure. It offers a quick, intuitive setup and an interface that enhances many business functions such as paying invoices or storing general ledger documents. BoxBridge maintains all Box features, including version control, while allowing users to send data to internal systems as well as to external partners through a single, integrated interface. For oil and gas employees, this means they can send documents to vendors, accountants, and royalty owners through one streamlined interaction.

ASCENT 2017

The enhancements BoxBridge provides do not end there; future versions will feature automatic scanning integration and cross-functionality with other documentation products, including Google Drive and Documentum. More important, BoxBridge will be compatible with an even wider range of enterprise resource planning systems (ERPs), including SAP, Microsoft Dynamics, and other industry vertical leaders. Integration will be easier than ever, regardless of which software a business leader chooses. As product integration expands, BoxBridge will continue to provide content connectivity and managed services provider (MSP) solutions, thanks to help from implementation partners like WorldLink and Box.com, with more to come.

Working as an MSP solution

A hybrid solution encompassing cloud solutions and traditional systems is now commonplace, and it’s no secret cross-functionality will become essential to every industry. Although MSPs often cut costs and help solve customer issues, their users face the challenge that no single MSP can cover every base. The differences between applications within suites create gaps and steepen the learning curve for suite use — resulting in frustrating user experiences.

Fortunately, Value Global products like BoxBridge lighten the load by making application integration easy and seamless. BoxBridge expands cross-functionality for users and resolves the gaps that arise for MSPs. Value Global’s BoxBridge system improves the collaboration between different systems — with more integrations to come — so users of each may focus on the tenets that drive every great business: innovation, integration, and acceleration.

Value Global offers the best solutions in cloud services, information technology, and managed systems, including Oracle EBS. When it comes to helping you, we prioritize innovation, integration, and efficiency — making it easier for you to expand your business and satisfy your customers! Contact us to learn more about our cloud solutions or visit us online to learn more about our great services.

Chemical Scientist Using Digital Tablet Computer
Information Technology

Role of Technology During Natural Disasters

Mother Nature will always have her way with the world. While we can predict paths of natural disasters as they form, we cannot predict when and where they will develop and the amount of catastrophic damage they will inflict.

On Aug. 25, 2017, Hurricane Harvey hit Houston and the South Texas area and is already estimated to take the number two spot for the costliest natural disasters in U.S. history. With 27 trillion gallons of rain falling, it has caused great distress to residents in effected areas. Flood waters rose quickly and emergency personnel and volunteer groups performed thousands of rescues by boat and helicopter. Designated shelters were overwhelmed with evacuees, but Houston residents rose to the occasion, opening their homes and businesses (including furniture stores) to those displaced by the storm. After a week of delivery trucks being unable to make it into the city with supplies and relief, emergency response workers and Texas residents began to breathe a sigh of relief and to pick up what was left behind: torn apart homes, displaced cars, and debris.

However, Irma arrived quickly on Harvey’s heels. One of the most powerful recorded storms ever, Irma hit the Bahamas, Florida, South Carolina, Georgia, and surrounding areas, putting this region in disaster recovery mode as well. As in Texas, many residents were trapped in the storm and required emergency rescues. Local emergency responders struggled to navigate their rescue boats through the wind and narrow pathways. Destroyed homes and landscapes across 650 miles caused millions of people to be without power. Even now, though Irma has passed, there remains the danger of storm surges across Florida, Georgia, and South Carolina. Additionally, residents are still waiting for the water to subside and damage to be assessed so that they can return to their homes safely.

While residents wait to be able to return to their homes, many are put into rescue shelters. Most victims of which, need survival supplies. People around the country, whether they have been effected or not, have pulled together to help those in need. Some have volunteered their time to transport residents around in the flood waters. Others have developed donation websites. These relief efforts have all relied on communication. Technology is playing a critical role in helping those in need, for those in shelters and back in their homes. Below are a few of the many ways technology can mean life or death for individuals in the place of a natural disaster.

  • Rescue missions — One of the challenges of communicating during natural disasters is that cell service and landlines can go down very easily. Innovative apps like Zell, a walkie-talkie app, and social media posts can allow people to send a call for help and use the power of a larger network to ensure their request reaches the right hands. Volunteer rescuers such as the “Cajun Navy” were able to rescue thousands of people during Harvey through the power of these tools. Very rarely will a rescue team go into a situation without walkie talkies and radios. However, not everyone rescuing those trapped in homes, vehicles, buildings, among other places, requires a lot of technical communication.
  • Coordinating relief packages — With thousands of people displaced from their homes, it is very easy for relief efforts to devolve into unorganized chaos. During Harvey and Irma, crowdsourced information and new technology allowed for relief to be much more organized and better delivered. For example, volunteers from Sketch City, a local nonprofit group developed an interactive map of current shelter locations and lists the supplies each of those shelters may be in need of. Additionally, FEMA’s app allowed for people to quickly apply for relief and get immediate financial assistance in their recovery.
  • Google Person Finder — While there are various versions of the Google Person Finder, like the one Facebook also provides, it is a place where someone anywhere in the world can search for a loved one. Once someone who was in the danger zone checks into the Google Person Finder, or similar applications, his or her loved ones can see they are safe, despite having lost his or her phone in these disastrous moments.

While we cannot prevent natural disasters, or seem to be able to predict soon enough when and where they will hit, we do have the power to develop new technologies and apps that make weathering and recovering from the storm much easier. Disasters have a way of bringing out the best and most generous of the human spirit; technology simply allows that light to shine through.

The worst of Harvey and Irma have passed, but the urgency of need is still great for many-both in the US and in the Virgin Islands, Puerto Rico, and the Bahamas. Those who have been evacuated or isolated for extended periods of time are in dire need for many basic, everyday items. Below is a list of organizations that are working to help victims of Harvey and Irma through monetary and other donations.

General Relief:

Medical:

Shelter:

Food:

Donations are the biggest hope for cities in distress. Donating to disaster relief foundations makes a direct donation into the city and the families there that are in dire need.
Double exposure of women Engineer in hipster shirt working with tablet in control room of oil and gas platform or plant industrial for monitor process, business and industry concept
Information Technology, Technology

Automated, Accelerated, Applied: How Machine Learning Can Improve Your Managed Services

For any company that relies on managed service providers (MSPs) to automate IT services and streamline operations, there are no two words perhaps more important to their future than machine learning. Machine Learning is the intelligent interpretation of high volumes of data by machines to make improvements without being explicitly programmed.

Although machine learning is not a new concept to data scientists, the term has taken the business world by storm in the last several years, thanks to its increasingly wide range of applications. In fact, a Forrester brief states that machine learning investments should increase by more than 300% this year compared to 2016. As machine learning becomes more common for MSPs and used within more applications, it will become more fundamental to the success of any emerging business.

Traditionally, managed services collect large volumes of data from their monitoring services. The data is collected, reviewed, and acted upon by the service provider. As the volume of data scales up, it becomes increasingly challenging, if not impossible, to have eyes reviewing all the data being generated. This is where automated workflows can be highly effective in improving existing managed service solutions. Those quick to adapt are already seeing that machine learning serves to accelerate these improvements — but how?

Machine learning 101

Brain with printed circuit board (PCB) design and businessman representing artificial intelligence (AI), data mining, machine learning and another modern computer technologies concepts.

Like other innovations, such as the computer and the steam engine, machine learning is known as a foundational technology — that is, one whose applications grow both horizontally and vertically beyond its initial intended use. As the Entrepreneur article points out, those applications include self-driving cars, music recommendations, and personalized ads.

Some of these processes may seem like the work of pure magic; however, in reality, they’re  highly advanced and complex. This technology operates via a facet called deep learning. In short, a computer uses unstructured data — such as pictures, sounds, and behaviors — and draws conclusions based on rules of its own design. This differs from the logic found in traditional programs in that a machine learning program operates autonomously and intuitively.

virtual human Machine learning helps to quickly analyze the data and then recommends a set of actions. For example, existing data collected from monitoring is analyzed for trends, patterns, or issues previously faced to identify actions that can be implemented. The ability to use existing customer data to generate a prediction model and identify an optimal algorithm can, in turn, improve a MSP user’s ability to locate and attract new customers. Where users once had to sift through millions of rows the algorithm goes through based on patterns and shortlist data elements, they can now look at a very rapid pace and drive actions.

Currently, most MSPs use automated workflows that they create themselves and program into the systems, but machine learning would eliminate the need for a person to do that. Thus, this high-performing interpretation helps to automate IT operations on a greater scale than ever before.

Smarter data integrity

Server racks in server room data center. 3d render

Forward-thinking and the adaptation of such technologies is important to both MSPs and their clients. Incorporating a more advanced level of predictive analysis and automation can enhance proactive monitoring and reduce the level of effort required of consultants. While MSPs help to streamline a business through managing IT complexities, machine learning optimizes the functions of these complex systems, creating a win-win.

For Value Global clients, machine learning means improved data analytics, which translate to better levels of service and a more efficient organization. The intricate data sets these systems build ultimately allow users to gain new insights and improve existing services. And the ability to fast-track the evolution of managed services can save both time and money, while also giving users a competitive advantage.

As machine learning becomes more common in technology and, more importantly, in business, clients will continue to demand more intensive and intelligent IT services. Thankfully, the organic, foundational nature of machine learning offers an optimistic image for the future of managed services. All it takes is the desire to innovate — and a little clever programming.

When it comes to managed services and intelligent IT solutions, Value Global is committed to innovation. Contact us for more information about machine learning, or visit us online to learn more about our great services.
Secure internet access concept. Secure connection. Cloud computing.
Information Technology

Cloud Security Is Extremely Important in Today’s World.

Most likely, you have a security system at your home or business. It probably includes an alarm system, cameras, or keypads. More sophisticated systems offer biometric registration to access various departments. A security system is there to add an extra layer of protection. While not perfect, it assists in mitigation of possible threats.

In this sense, cloud computing is very similar. Although it is used to safely store data — adding a layer of protection — there are still potential security issues. Here is what you need to know about security systems within the cloud:

  • It is a system, not a protocol. Your business should have a documented set of protocols you are required to follow to avoid corruption of data. This may include segregation permission ranks by use of passcodes or account limitations to access various levels of company data. Unlike a protocol, a security system takes literal action against threats as opposed to simply providing guidelines. This then adds another layer of protection to those already adopted into the cloud. This can include an interface, which allows IT team members to examine blind spots in protection, to increase or decrease accessibility, and to determine if any updates are required. They may even be able to view when an attack is taking place and stop it before any significant damage is done.
  • Secure Cloud Computing.It protects physical machines. Contrary to what the name implies (and what pop culture might have you believe), cloud data is not stored in the air. There is a physical component to it, which also requires protection. Security systems provide this for both the device storing the data and the delivery point. Therefore, should the security system detect a problem with data as it begins its transfer to another device, it will halt the delivery and examine further to determine if there is anything malicious.
  • It allows for virtualization. Though it may come standard on some security systems, virtualization in the Cloud is an add-on which should be carefully considered. With virtualization, a duplicate environment is created at another location. If a malicious hacker or power outage compromises your cloud environment, the security systems switch to data protection protocol. This is done in situations where Continuity of Business (CoB) is necessary to maintain business and avoid loss of income and data. In these types of situations, data changes are copied to the virtual environment on a schedule. Should there be a compromise to data, the security system would pick this up and halt the process. It may even lockdown the primary cloud environment and switch to the secondary.

Without an extra layer of protection your risk of data attack greatly increases. Before you consider moving your data to the cloud, speak with prospective service providers to determine what they are doing to make storage as secure as possible.

protected-cloud-computingAt Value Global we make security our main priority when it comes to storing your data. If you would like to learn more, visit us online or contact us today! We are ready to help you move to the next generation of data storage.
ransomware wannacry hacker malware
Information Technology

Why You Should Consider Infrastructure Innovation After the WannaCry Attack

The IT industry has had another wake-up call, and it is time to innovate your infrastructure to avoid another nightmare. Due to the international damage caused by the WannaCry Ransomware attack, professionals are re-examining their current technology infrastructures. Their goal is to protect crucial data while preparing for another large cyberattack. It is not matter of if this will happen again, but when it will happen.

Ensuring data security is just as important as securing your physical infrastructures. It’s imperative you take precautionary measures to minimize risk and maximize protection. Here are a few avenues to consider:

  • Move to the cloud. The WannaCry attack affected physical computers containing hard drives filled with important data and connected to other physical servers within a network. By innovating to a cloud service, the chance for a lockout is greatly reduced as the information is stored outside of a standard network infrastructure. However, keep in mind a physical desktop or laptop can be blocked, but data may be vulnerable to retrieval from another system that has access to the cloud. This drives the need for innovation to your infrastructure, which should include development of software to add extra layers of protection.
  • Plan for cognitive computing. Artificial Intelligence (AI) is revolutionizing computer technology and the way in which it operates. One of the greatest benefits of AI is its ability to make rational and predictive decisions, which is becoming more advanced as technology improves. This means you can plan for the inclusion of cognitive computing to your infrastructure in the not-too-distant future. In summary, cognitive computing attempts to simulate the human thought process with self-learning algorithms, which include data mining and natural language processing. With this innovative technology in place there will be an increase of proactive correction as the AI adapts to the number of attacks, determines the best course of protection, and implements corrective actions via quality analysis and self-corrected coding.
  • Outsource to innovative support providers. You may need to face a fact — you do not have the budget or the personnel to innovate solutions yourself. However, many IT managers are finding themselves in this very predicament. A recent article from Forbes magazine detailed some of the reasons why businesses, large and small, lack innovation. Some of which include: regulations, management decisions, inability to think out-of-the-box when working in-house, and an unwillingness to take risk. Should this be the situation in your organization, it might be best to suggest outsourcing your needs to an IT Managed Services Provider (MSP). These organizations have the personnel and the resources to innovate. They review your current infrastructure, report on the positives and negatives, and inform you on which services — including protection — can work best for you.

These suggestions need a good deal of initial investment. And though your management may hesitate about costs, a modern, secure infrastructure with a greater amount of shielding from cyberattacks is money well spent. Overall, the investment made will pay itself back by reducing what may otherwise cost you in damages, including time, resources, and even a loss of clients.

In-house IT solutions are not always equipped to handle such advanced attacks. The experts at Value Global are versed in IT innovation and aware of modern-day security needs. Learn more online or contact us today!
Information Technology

Innovate Your Infrastructure

In the early years of the digital age, your company most likely purchased and managed all of its technology needs in-house. Over time, as the computing universe grew ever-more complex, you added new parts and programs to keep up with the developments and to maintain your competitiveness. As such, the complexity of managing of this universe became more complex, as well. The IT team could probably still handle it, with a little bit of outside help here and there.

However, with the advent of cloud computing and hybrid infrastructures, it may be that your in-house team is struggling to keep up with it all. The complex web of legacy hardware and software programming that was supposed to make your business easier is actually hobbling your productivity because it does not function as an integrated whole. To manage their infrastructure and allow their in-house teams to focus on higher priorities, many of today’s most competitive enterprises are electing to do business more efficiently and cost effectively by outsourcing their computing needs to a Managed Services Provider, or MSP. These providers help you cobble both your cloud and in-house solutions while also consulting you on the best ways to integrate the two for optimal efficiency.

MSPs streamline business processes

A MSP offers advantages that are unmatched within an in-house configuration:

  • Assured expertise — The increasingly complicated digital universe is more sophisticated than the average in-house IT employee can manage. However, the failure to keep up with technological and industry developments can erode competitiveness and cripple a business. The MSP overcomes the challenge of insufficient tech by assuming the task of staying current with technology trends or even ahead of them. Their primary service is to keep your business at your sector’s technological forefront.
  • Assured compliance — Although much of today’s compliance programming is automated, these rules and regulations change frequently, making it difficult for in-house IT staff to keep the company in good standing with its regulators. A MSP offers a dedicated compliance capacity that will keep your entity on top of any regulations changes
  • ‘Round the clock support — The global economy has also impacted when you work, and many companies frequently do business in far-flung time zones. Your organization cannot afford to have a technology failure in one time zone and the IT response to that failure in another. MSPs offer service and support 24 hours a day, seven days a week.
  • Secure growth — Finding new business opportunities in the global marketplace is critical to maintaining competitiveness. Often, however, on premise legacy programming is too limited in its scope and capabilities to effectively and efficiently scale up when those opportunities arise. The MSP offers scalability both up and down, so your company has the tools to manage the new business with ease, as well as save costs by reducing capacities in slow periods.
  • Improved productivity — Outsourcing the IT function frees up staff to focus on the core corporate issues that are central to your company. Instead of spending time tracking and debugging code errors, your IT workers can concentrate on using the expanded technology to improve your products.

Many companies now realize that their on-premise technological configuration can no longer match the value of the services provided by dedicated IT companies. An expert MSP team engages cutting-edge cloud-based technologies to ensure that your enterprise experiences best practices in all its endeavors.

We can help you design the engagement model that works best for your oil and gas, retail, or software company so you can maintain your competitiveness in today’s, and tomorrow’s digital marketplace. Contact us at Value Global.
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