Contact Us

Application Maintenance and Support

Overview

For 20+ years, Value Global has been providing application support and maintenance services to customers and proved to be a professional and reliable partner. We provide IT support for such companies as SWN, Cabot and Enervest. Our services can be provided on a 24/7/365 basis.
With professional application support by VG, your company will gain:
  • Free in-house IT resources to focus on core competencies.
  • Improve service response and resolution time.
  • Achieve smoother introduction of new products releases and upgrades to end users.
WHAT PEOPLE SAY ABOUT US
“I want to thank Value Global for doing a fantastic job during our implementation of P2’s Enterprise Upstream modules and TEL.  The people on the project were very knowledgeable and dedicated. It was a tough project and everyone worked diligently to overcome any obstacle that came along.  It has been a great partnership and I look forward to working with you in the future.”
– Karen Holcomb, Senior Manager

Support Services Offered

Level 1 Support
Involves a user support team that receives queries in your preferred way – by phone/video calls, chat, and social networks, via email, using specific web forms or a tracking system. The Service desk team registers and prioritizes the queries, collects the comprehensive description of the problems you faced, and either directly solves simple, previously documented issues or passes them to the next level of support. Support Engineer takes responsibility for the incident and provides status according to agreed SLA till its closure.
Level 2 Support
Involves a trained technical support team that deals with system troubleshooting, monitors key performance indicators of the system as well as takes care of simple configuration issues, software installations, and routine maintenance.
Level 3 Support
Involves a team of engineers with deep understanding of the technologies and platform used in your application. With access to the application’s server side, the team fixes more complex issues – previously unregistered or requiring code reviews or substantial changes in the system. The engineers can also carry out complex configurations, database administration as well as server and network repairs.

CASE STUDY

A Major HSE provider

Client Challenge

Hazsoft engaged Value Global to provide full product lifecycle support services including architecture, design, development, implementation, and post production support to better manage and maintain their Health and Safety suite of products.  They aimed to provide the same high-level of customer service while improving operations and developing more cost-efficient processes.

Results

VG provided a team of architects, developers, QA/testing experts, and product specialists to support Hazsoft’s 400+ customer base. The team also managed and developed new content for Hazsoft’s suite of products at a much faster time-to-market as compared to the in-house team alone. 

Technology Stack

.NET, SQL Server.

Duration

6+ years and ongoing Product lifecycle support and  management of their Product suite

CASE STUDY

Southwestern Energy

Situation

Southwestern Energy needed to implement a new ERP across departments and to replace their existing system. They engaged Value Global to implement Enterprise Upstream, as well as integrate it with TEL. VG also architected more robust reporting and solutions for management and operations, while scaling team size and utilizing an onsite/remote delivery model according to project requirements, allowing our team to perform the work at 30% of the cost of a traditional delivery model.

Results

The implementation in Joint Venture Accounting (Finance), Production Management, Revenue/Settlement, and Partner Balancing (Operations) departments resulted in huge cost savings throughout the company.  Both TEL and EBS Integrations and Reporting were SLA compliant and on budget. VG continues to provide production support through global delivery model.

Technology Stack

Oracle eBS R12, Enterprise Upstream (JVA, Production, Settlement, Partner Balancing), TEL & EBS Integrations, Informatica, OAF

Duration

2011 to Current (For 6+ years)

Testimonial

“I want to thank Value Global for doing a fantastic job during our implementation of P2’s Enterprise Upstream modules and TEL.  The people on the project were very knowledgeable and dedicated. It was a tough project and everyone worked diligently to overcome any obstacle that came along.  It has been a great partnership and I look forward to working with you in the future.” Karen Holcomb, Senior Manager

CASE STUDY

Golfsmith

Situation

As part of its international merger, Golfsmith decided to partner with Canadian third-party logistics provider to better enable a quick seamless transition for both companies. As a result, Golfsmith needed to integrate their Oracle EBS environment (with custom extensions) with the provider’s systems in order to ensure that the provider received the most accurate and up-to-date data.

Results

Value Global utilized a blended delivery model, resulting in over $150,000 in savings for the client. Aggressive adherence to timelines by the onsite project manager ensured on-time completion of the integration.

Technology Stack

Oracle EBS R12 (INV, PIM, PO, EDI, OM, WMS) with custom extensions
Privacy Settings
We use cookies to enhance your experience while using our website. If you are using our Services via a browser you can restrict, block or remove cookies through your web browser settings. We also use content and scripts from third parties that may use tracking technologies. You can selectively provide your consent below to allow such third party embeds. For complete information about the cookies we use, data we collect and how we process them, please check our Privacy Policy
Youtube
Consent to display content from Youtube
Vimeo
Consent to display content from Vimeo
Google Maps
Consent to display content from Google
Spotify
Consent to display content from Spotify
Sound Cloud
Consent to display content from Sound
CONTACT US